Frequently Asked Questions

General Information FAQS

Costs, Payments, Cancelations, Insurance & Referrals

  • Individual therapy sessions, whether conducted in person or online, have a duration of 50 minutes. The cost per session is $210.

  • The cost will depend on the number of hours needed. For an assessment with a brief report estimates around 10/12 hours of work (210$ per hour). For an assessment with a full report estimates around 16/40 hours of work (210$ per hour).

    • Payment for in-person sessions should be provided before or immediately following the session. The payment can be provided in one of the forms of payment described below.

    • Payment for virtual sessions should be provided before the session. Via online payment service with a Credit Card, please check the information about payment forms below.

    • Payment for assessments can be broken into 2 payments. Full payment via credit/debit card is required prior to receiving the report and attending any report sharing appointments. All payments are pre-arranged at the time of booking through our admin team or therapist.

  • We accept payment in these forms:

    • Cash

    • Debit

    • Credit Card – via online or in-person Point Of Sale

    • Please note that e-transfers are only accepted if payment is made 24H before the session.

    Payment online – We want to assure our customers that our payment process is handled with the utmost security. We use a PCI compliant system for credit card transactions. PCI DSS is the payment card industry security standard, it is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment. Check our system PCI compliance details

  • Appointment times are reserved exclusively for you. Please provide at least 48 hours notice by phone, text (SMS), or email if you need to cancel or reschedule. Missed appointments or cancellations with less than 48 hours notice (or by the last business day if after a holiday/weekend) will incur charges billed at the regular hourly rate to the Credit Card on file (i.e., $210/hr).

  • Assessment appointments are reserved for your exclusive use, and it is your responsibility to provide at least 5 business days of notice by phone, text (SMS), or email if you cannot attend your assessment. Assessment appointments missed without cancelling or cancelled with less than 5 business days of notice, will be billed a cancellation fee of 3 hours at the regular hourly rate to the Credit Card on file (i.e., $630).

  • Medicare does not cover individual therapy and assessment services.

  • You do not need a doctor’s referral to attend therapy/assessment sessions. However, please check with your insurance provider, as they may require a doctor’s referral to cover the costs. Verify this with your insurance provider before scheduling your appointment will avoid delays in scheduling.

  • We can directly bill Blue Cross for sessions, including services approved by Veterans Affairs Canada (VAC). Please remember to bring your Blue Cross card to your first appointment. For other insurance companies, you will need to pay and will be provided a receipt that you can submit to your health insurance plan.

  • You can use these methods to submit your interest in our services:

    Email: admin@balancedreflections.ca.

    Phone – 506-789-3421 or text (SMS) – 506-789-3421

    Submit your interest to our wait list.

Therapy FAQS

  • We do not offer play therapy or therapy with young children, couples therapy, family therapy and mediation.

  • We offers therapy to adolescents above the age of 16, adults and seniors.

  • We offers services in English and Portuguese (Portugal).

  • Yes, sessions can be offered online, or in person.

    Sessions in person are offered at the address described on the section “getting here” on the home page.

    Online session will be done via Zoom or Jane App.

  • Individual therapy sessions, whether conducted in person or online, have a duration of 50 minutes. The cost per session is $210.

    For additional details on “Costs, coverage, forms of payment“ section

  • Appointment times are reserved exclusively for you. Please provide at least 48 hours notice by phone, text (SMS), or email if you need to cancel or reschedule. Missed appointments or cancellations with less than 48 hours notice (or by the last business day if after a holiday/weekend) will incur charges billed at the regular hourly rate to the Credit Card on file (i.e., $210/hr).

Assessment FAQs

  • We do not provide court-ordered evaluations or parental capacity assessments.

  • The actual evaluation where you (or your child) need to be present takes about 6-10 hours total. Information is gathered from an interview (adult client, parents or caregivers), and cognitive and psychological testing you complete at this time is then scored, interpreted, and the results are written up in a document. A differential diagnoses process takes place where all possible disorders in our psychologist’s scope of practice are considered. Diagnoses are made based on the information provided, testing results and criteria in the Diagnostic and Statistical Manual DSM-5-TR.

  • We assess patients who are 5 years of age and over, including adults.

  • You may consider a comprehensive assessment for yourself if you have difficulty meeting demands in daily functioning, academic achievement, relationship dynamics, professionally or meeting life goals. If you wish to learn how to assist you with your mental health by getting a diagnosis and treatment recommendations in one of the following areas: neurodevelopmental (ASD, ADHD), depression, bipolar, anxiety-related, addictions, conduct/oppositional or antisocial behaviours, trauma/stress and coping, relationships, personality disorders and general well-being. Or if you have undergone therapy with little success and would like to know other alternatives.

  • We offer two types of reports: briefs, and full reports.

    • A brief contains a summary of the psychometric tools used, clinical observation, diagnoses and recommendations.

    • A full report contains a brief summary of the interview, individualized results of each psychometric tool used, clinical observation, diagnoses and recommendations.

    • The different reports vary in time (6 to 40 hours per assessment), which will be reflected in the final fee for the services provided.

  • Every assessment includes recommendations/suggestions, which are made based on the client’s strengths and weaknesses for the client, school professionals, workplace, health professionals and mental health professionals. This is the last section of the report, in either the brief or full report. Questions about any recommendations are answered at the time of the report sharing with you and/or your family.

  • Reports are shared with individuals other than the client only when the client or their legal representative has provided signed consent for the release of information.

  • The age of consent in NB is 16, and clients 16 years of age and over can provide their own consent for service. People 15 and under MUST have a legal guardian/parent present to provide consent. For people under 15, if parents are together, both sign the consent form. If parents are separated, a custody agreement must be present in order to confirm who makes the medical decisions for the child.

  • The cost will depend on the number of hours needed. For an assessment with a brief report estimates around 10/12 hours of work (210$ per hour). For an assessment with a full report estimates around 16/40 hours of work (210$ per hour). For more information please check our “Cost, Coverage and forms of payment”.

  • The payment can be broken into 2 payments. Full payment via credit/debit card is required prior to receiving the report and attending any report sharing appointments. All payments are pre-arranged at the time of booking through our admin team or therapist.

  • Assessment appointments are reserved for your exclusive use, and it is your responsibility to provide at least 5 business days of notice by phone, text (SMS), or email if you cannot attend your assessment.

    Assessment appointments missed without cancelling or cancelled with less than 5 business days of notice, will be billed a cancellation fee of 3 hours at the regular hourly rate to the credit card on file (i.e., $630).

  • If you have Blue Cross or another policy, please get in touch with your agent to determine what coverage you have for psychological assessment services.

  • We typically book assessment clients on Wednesdays for the full day and again on Fridays for a half day. Typically, the results are presented within 2-4 weeks following the assessment. Please check our online booking system for availability.

  • Please get in touch via email admin@balancedreflections.ca. call 506-789-3421 or text (SMS) with 1 click. 

  • Please connect with us via email admin@balancedreflections.ca.