Individual therapy sessions, whether conducted in person or online, have a duration of 50 minutes. The cost per session is $210.

The cost will depend on the number of hours needed. For an assessment with a brief report estimates around 10/12 hours of work (210$ per hour). For an assessment with a full report estimates around 16/40 hours of work (210$ per hour).

• Payment for in-person sessions should be provided before or immediately following the session. The payment can be provided in one of the forms of payment described below.
• Payment for virtual sessions should be provided before the session. Via online payment service with a Credit Card, please check the information about payment forms below.
• Payment for assessments can be broken into 2 payments. Full payment via credit/debit card is required prior to receiving the report and attending any report sharing appointments. All payments are pre-arranged at the time of booking through our admin team or therapist.

We accept payment in these forms:

• Cash
• Debit
• Credit Card – via online or in-person Point Of Sale
• Please note that e-transfers are only accepted if payment is made 24H before the session.

Payment online – We want to assure our customers that our payment process is handled with the utmost security. We use a PCI compliant system for credit card transactions. PCI DSS is the payment card industry security standard, it is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment. Check our system PCI compliance details

Appointment times are reserved exclusively for you. Please provide at least 48 hours notice by phone, text (SMS), or email if you need to cancel or reschedule. Missed appointments or cancellations with less than 48 hours notice (or by the last business day if after a holiday/weekend) will incur charges billed at the regular hourly rate to the Credit Card on file (i.e., $210/hr).

Assessment appointments are reserved for your exclusive use, and it is your responsibility to provide at least 5 business days of notice by phone, text (SMS), or email if you cannot attend your assessment. Assessment appointments missed without cancelling or cancelled with less than 5 business days of notice, will be billed a cancellation fee of 3 hours at the regular hourly rate to the Credit Card on file (i.e., $630).

Medicare does not cover individual therapy and assessment services.

You do not need a doctor’s referral to attend therapy/assessment sessions. However, please check with your insurance provider, as they may require a doctor’s referral to cover the costs. Verify this with your insurance provider before scheduling your appointment will avoid delays in scheduling.

We can directly bill Blue Cross for sessions, including services approved by Veterans Affairs Canada (VAC). Please remember to bring your Blue Cross card to your first appointment. For other insurance companies, you will need to pay and will be provided a receipt that you can submit to your health insurance plan.

You can use these methods to submit your interest in our services:

Email: admin@balancedreflections.ca.

Phone – 506-789-3421 or text (SMS) – 506-789-3421

Submit your interest to our wait list.